Facebook's Auto-play Video Feature Killing Phone Bills
If you're a smartphone user who doesn't have an unlimited data plan, but who loves to check Facebook constantly, you may want to keep reading. By default, videos in your Newsfeed play automatically when they get into view. This isn't much of a problem when browsing on a PC, but when browsing on your phone, such an action can quickly wrack up the data usage if you're on 3G/4G instead of Wi-Fi. Many mobile phone users have reported data overage charges and are blaming this Facebook feature, especially because of the influx of ALS Ice Bucket Challenge videos over the past couple months.
Thankfully, auto-play can be set to only activate when on Wi-Fi or even disabled completely. For iOS devices, go to Settings > Facebook > Settings, and then select either "Auto-play only on Wi-Fi" or "Off". For Android devices, go to your Facebook account Settings > App Settings, and then under General Settings select between those same two options.
According to MoneySavingExpert.com, users who feel they've been hit with unfair overage charges should contact their mobile provider explaining the situation and asking for a refund. "If this doesn't work, you can take your complaint to the Communications and Internet Services Adjudication Scheme (CISAS) or to the Ombudsman Services – which one depends on who your provider is signed up to."