Smoke in Your Mac is an OSHA Violation

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Two complaints have surfaced against Apple from people who had their repair claims denied by Apple techs. Two different users reported that Apple denied their repairs because the computers contained smoking residue. Apple refused to work on these computers as they were ruled to be an OSHA violation. Both Macs were covered under the Applecare warranty program, but neither of them were fixed. One user was able to clean his computer with compressed air, while the other appears to be up a creek without a paddle. There is no mention of smoke damage voiding the users warranty in the Applecare contract.

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d3bruts1d on November 22, 2009 03:46PM I've worked on a few PCs where the users smoked. Not a pretty sight, and I'll never do that again. No amount of $$ is worth it. reply to this

Waco on November 22, 2009 04:39PM If it's not in the warranty contract they shouldn't be able to void it... reply to this

cchalogamer on November 22, 2009 08:33PM I think it falls under general user negligence if you ask me, and in all honesty pouring a bottle of water vs smoking can be equally destructive to a PC, I'm with d3 on this one, I don't care to work on a PC that's gummed up with tar so badly that the fans wont start up on their own anymore. And it happens more than some of you might think. reply to this

Waco on November 22, 2009 10:01PM If the laptop was used in a nightclub or something it'd fall prey to the same problem if sent in for warranty service... reply to this

cchalogamer on November 22, 2009 11:41PM There's a difference in being used occasionally in a bad environment vs some of the torture I've seen a system go through, I'm guessing these instances are NOT just a little light tar on a fan here and there, but the full system coatings you don't want to deal with. This is what they usually look like: http://www.derekscomputer.com/images/tar_dust.jpg reply to this

Waco on November 23, 2009 01:14AM Eh, nothing a little canned air won't fix. :D reply to this

ekiM on November 23, 2009 12:26AM Perhaps if this was stipulated more clearly.. reply to this

slick2500 on November 23, 2009 02:08AM That has nothing on the crap that gets inside our computers at work. The only thing that removes the gunk is industrial solvents. reply to this

unknownuser200 on November 23, 2009 08:17PM http://content.techrepublic.com.com/2347-10877_11-6064-6065.html?seq=1 reply to this

RHKCommander959 on November 24, 2009 07:18PM Yum yum! reply to this

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