Apple Tries Gag Order With Exploding iPod IncidentCategory: Music / Video Players
Posted: August 3, 2009 07:10AM
Apparently Apple has not opted to take the high road in customer service as of lately. Apple tried to get a gagging order on a father and daughter, after the daughter's iPod exploded. Ken Stanborough, 47, from Liverpool, dropped his 11-year-old daughter Ellie's iPod Touch last month.
"It made a hissing noise. I could feel it getting hotter in my hand, and I thought I could see vapour. [I threw it and] within 30 seconds there was a pop, a big puff of smoke and it went 10ft in the air."
After doing the customer service marry-go-round, he was put in touch with an Apple executive who said he would handle it. Ken was sent a letter saying apple would refund him, but deny liability. It also stated that if he accepted the money, he couldn't talk about the agreement, and that if he did Apple may bring a lawsuit against him.
The story wouldn't be that big, seeing as how otherwise Apple has a superb customer service record, but another reporter obtained 800 pages of documents, after months of stall tactics, that show that there are other cases that are similar, with exploding iPods and overheating iPods alike. The papers show that the lithium ion batteries are the probable culprits. I knew Apple liked to keep things secret, but this may be going a bit far.