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Apple Tries Gag Order With Exploding iPod Incident

Category: Music / Video Players
Posted: August 3, 2009 07:10AM
Author: redtigerdragon

Apparently Apple has not opted to take the high road in customer service as of lately. Apple tried to get a gagging order on a father and daughter, after the daughter's iPod exploded. Ken Stanborough, 47, from Liverpool, dropped his 11-year-old daughter Ellie's iPod Touch last month.

"It made a hissing noise. I could feel it getting hotter in my hand, and I thought I could see vapour. [I threw it and] within 30 seconds there was a pop, a big puff of smoke and it went 10ft in the air."

After doing the customer service marry-go-round, he was put in touch with an Apple executive who said he would handle it. Ken was sent a letter saying apple would refund him, but deny liability. It also stated that if he accepted the money, he couldn't talk about the agreement, and that if he did Apple may bring a lawsuit against him.

The story wouldn't be that big, seeing as how otherwise Apple has a superb customer service record, but another reporter obtained 800 pages of documents, after months of stall tactics, that show that there are other cases that are similar, with exploding iPods and overheating iPods alike. The papers show that the lithium ion batteries are the probable culprits. I knew Apple liked to keep things secret, but this may be going a bit far.



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d3bruts1d on August 3, 2009 09:47AM
I didn't realize there was anything inside the iPod Touch that was capable of propelling it 10ft in the air. Also, why is someone from Liverpool using the US system and not the metric? :D
ClayMeow on August 3, 2009 11:29AM
Something that light exploding on the ground could easily be propelled 10 feet into the air.
psycho_terror on August 3, 2009 12:14PM
if you really didn't know, the UK like most other places used to use the imperial system, so it's still recognised. although the US system is derived from imperial measurements, it is different, and so isn't used anywhere but the USA.
redtigerdragon on August 3, 2009 10:44AM
Yeah, that part is kinda weird, but there is a big deal with the batteries exploding/burning. If Apple would just say they are changing vendors, and that the problem only persists with the older models, it would be better than trying to buy people like the mob.
tkrow21 on August 3, 2009 01:03PM
Throw it on the floor? I would have taken out the battery
d3bruts1d on August 3, 2009 01:23PM
Easier said than done.
ClayMeow on August 3, 2009 03:08PM
Even if it WAS easy to take out the battery, if something's hissing and smoking, I really doubt you're going to want to open it up!
d3bruts1d on August 3, 2009 05:34PM
No kidding... especially since it supposedly went boom in 30 seconds.

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