Article: Why Firing Apple Forum Staff Was Wrong

hndgns4hrts - August 10, 2006 09:39PM in
OSWeekly - "No matter how confident a company may be about the products and services that they offer, there's just no excuse for thinking that the user experience is going to be perfect. I know you believe in your product, but you have to be able to convince others that you have something worth using, too."